Return & Refund Policy

Thanks for purchasing our product from our website www.dchoudenssoapgallery.com.

 

Refunds will not be provided for any purchase. If the customer notices a mistake on his/her order. They can contact us and as soon as they receive the package, they can send it back unopened and we will process an exchange for her satisfaction.

 

Due to the nature of our business, we do not accept any returns once the package is opened. For safety and hygiene reasons this item cannot be restocked or resold so we do not accept returns.

 

Because of COVID-19 all sell will be final for security purposes.  The coronavirus is affecting every aspect of our lives and we want to keep you safe. Thank you for your patience and support during this time!

Orders will be processed within 24-48 hours and the customer will receive the item within 3-5 business days.

 

If somehow, you receive damaged product. To complete your return, we require a receipt or proof of purchase and notify us via email within 3 days.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

 

  • All items must be complete, undamaged and in saleable condition
  • New items must be factory sealed and unopened
  • Returns have to be sent via registered mail
  • Delivered item is defective, wrong items and faulty.
  • All items have to be in their original packaging and well packed for shipping
  • A print-out of the invoice must be included
  • Any item that does not meet the conditions above will not be refunded or exchanged.
  • It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

 

Please do not send your purchase back to us unless we authorise you to do so.

 

REFUNDS (IF APPLICABLE)

 

At D’CHOUDENS SOAP GALLERY, we maintain a very high level of quality assurance.  As we above mentioned we doesn’t offer any refunds after the purchase. There might be some cases we can provide refunds to our customers if anything happened wrong by us.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a month).

                                       

ORDER CANCELLATION

 

If you cancel your order BEFORE it has been shipped, then you can change and cancel order. It must be required for user to contact us within 12 hours regarding order cancellation or change.

 

Once the product packaged and ready for the shipping then you're not eligible to cancel it anymore.’


EXCHANGES (IF APPLICABLE)

 

We only exchange items if they are wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at dsoapgallery@gmail.com with details of the product and the defect.


GIFTS

 

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.


SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.